Frequently Asked Questions

How does it work?

We make it nice and easy for our customers to get their laundry Picked Up, Cleaned and Delivered. Simply create an account with a username and a password, and that’s it! Simply click place order with a suitable Pick Up and Drop Off time and day.

What happens when I click PLACE ORDER?

After making your booking, a confirmation email will be sent to you. A member of the Wash Plus team will then contact you to confirm the pick-up time you requested is still OK and come at your doorstep to get the laundry.

What If I need to cancel or reschedule an order?

We understand that sometimes your plans change. Simply get in touch with Wash Plus to either cancel or re-schedule your order by email Don’t worry - there are no penalties or fees!

What If I forget my Password or Username?

If you have forgotten your log in credentials, simply try logging in and click forgot password. An e-mail will be sent to your e-mail address confirming your details. Follow the simple steps to retrieve forgotten username or password.

When and how do I pay?

We currently only accept Cash. This will be collected upon delivery of your laundry back to you. We will be accepting card payments soon, so watch this space!

You don’t cover my area, can you help?

Unfortunately, if you are out of our coverage area, we will not be able to service your laundry. However, please create an account so have your details on file as we expand across Dubai.

Get your laundry cleaned today

washplus makes it easy to request pickup and delivery of your laundry and dry cleaning. We also provide the status of your order every step of the way!